PRIVACY POLICY
Last updated December 15, 2025
This Privacy Policy explains how Review Lift Ltd (“Review Lift”, “we”, “us”, or “our”) collects, uses, stores, and shares personal data when you use our services (“Services”), including when you:
- Visit our website or any page that links to this Privacy Policy
- Use the Review Lift platform and software
- Communicate with us for sales, onboarding, or support
This Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE (DATA CONTROLLER)
Review Lift Ltd is the data controller for personal data processed through our website and internal operations.
For customer data uploaded by our clients, Review Lift acts as a data processor, and our clients remain the data controllers.
Contact: [email protected]
2. PERSONAL DATA WE COLLECT
Information You Provide to Us
We may collect:
- Name and business name
- Email address and phone number
- Account login details
- Billing and payment information
- Communications with our team
Customer Data Processed on Behalf of Clients
Our clients may upload or sync customer information such as:
- Names
- Phone numbers
- Email addresses
- Job or service completion data
This data is processed solely to deliver review requests, referral requests, follow-ups, analytics, and automation.
3. AUTOMATICALLY COLLECTED DATA
When you use our Services, we automatically collect:
- IP address
- Device and browser information
- Usage activity and timestamps
- Referring URLs
This data is used for security, platform functionality, and service improvement.
4. LAWFUL BASES FOR PROCESSING (UK GDPR)
We process personal data under the following lawful bases:
- Performance of a contract – to provide the Services
- Legitimate interests – to improve and secure our platform
- Consent – for marketing communications where required
- Legal obligation – to comply with applicable laws
5. SMS, EMAIL & ELECTRONIC COMMUNICATIONS
Review Lift enables businesses to send SMS and email communications to their customers.
Consent Responsibility
Our clients are responsible for ensuring they have lawful consent or another valid legal basis to contact their customers under UK GDPR and PECR.
Opt-Out Rights
Recipients can opt out at any time by:
- Replying STOP to SMS messages
- Using unsubscribe links in emails
Opt-out requests are honoured immediately.
No Sale of Data
We do not sell, rent, or trade personal data, including mobile numbers.
6. ARTIFICIAL INTELLIGENCE FEATURES
Review Lift offers optional AI-powered features such as automated review responses.
- AI tools are provided through third-party service providers
- AI processing is used solely to deliver platform functionality
- Clients can disable AI features at any time
We do not use customer data to train public or open AI models.
7. DATA SHARING & THIRD PARTIES
We may share personal data with trusted service providers, including:
- Cloud hosting providers
- SMS and email delivery platforms
- Payment processors (e.g. Stripe)
- Analytics and security services
All third parties are contractually required to process data securely and in compliance with UK GDPR.
8. INTERNATIONAL DATA TRANSFERS
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK GDPR-approved contractual clauses
- Adequate data protection standards
9. DATA RETENTION
We retain personal data only for as long as necessary to:
- Provide the Services
- Meet legal and regulatory obligations
Data is securely deleted or anonymised when no longer required.
10. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
However, no system can be guaranteed to be 100% secure.
11. CHILDREN’S DATA
Our Services are not intended for individuals under the age of 18, and we do not knowingly process children’s personal data.
12. YOUR RIGHTS UNDER UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
Requests can be made by emailing [email protected]
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Any changes will be reflected by an updated “Last updated” date.
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By entering your information on this page, you agree to receive messages from Review Lift via email and/or SMS. Message and data rates may apply. You can opt out at any time by replying STOP.
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